Carside To-Go Specialist
POSITION
Summary:
Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee's brand standards for timeliness, accuracy, and guest service.
ESSENTIAL DUTIES AND TASKS:
Take to-go orders via the phone, mobile app or online Delivers food and drinks to guest's car using Applebee's Carside Service Greets guests, answers questions, and makes suggestions regarding food and drink selection per the Carside script.
Interacts verbally with all guests creating a friendly and upbeat Relays orders to service bar and kitchen via point-of-sale computerized register Observes guests and responds to additional Anticipates guest needs Presents guest check to each car and accepts payment; makes correct change and/or completes proper charge card Completes all plate presentations per the to-go recipes/plate presentation Pass a final quality check on the food for plate presentation, temperature and garnish and notes and special modifications or protein temperatures on the Participates in the cleaning, clearing, stocking, organizing and resetting of Carside/To-Go Completes other side work as May occasionally be scheduled to serve guests in a Host/Hostess or Server Assists in general Front of House maintenance functions including:
maintaining restrooms light cleaning such as dusting light fixtures/furniture/woodwork/artifacts washing and/or wiping windows sani-bucket rotation setting up the expo line emptying trash rolling silverware maintaining restaurant curb appeal EQUIPMENT/ COMPUTER SKILLS:
point-of-sale computerized register system Phone Soda fountain operation Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers SUPERVISORY RESPONSIBILITY:
None.
MINIMUM
Qualifications:
Friendly and engaging demeanor 18
years old Prior restaurant service experience preferred Reading, writing, basic math and verbal communication skills required Bi-lingual experience a plus Reliable transportation required High School Degree or GED preferred Ability to build relationships Ability to be a team player Ability to follow manager instructions and guidance Ability to communicate and behave professionally at all times PHYSICAL DEMANDS:
Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the Mobility required during the entire Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
Transport to-go bags and beverages to car up to 15 pounds up to 30 times per Must be able to speak clearly and listen attentively to guests and other Travel:
Less than 5% WORKING CONDITIONS:
Subject to wet floors and loud noises, outdoor conditions, fast-paced.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Recommended Skills Communication Friendliness Furnishing Maintenance Mathematics Presentations Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Customer Service orientated position primarily responsible for delivering superior food and beverage service to To-Go order guests according to Potomac Family Dining Group and Applebee's brand standards for timeliness, accuracy, and guest service.
ESSENTIAL DUTIES AND TASKS:
Take to-go orders via the phone, mobile app or online Delivers food and drinks to guest's car using Applebee's Carside Service Greets guests, answers questions, and makes suggestions regarding food and drink selection per the Carside script.
Interacts verbally with all guests creating a friendly and upbeat Relays orders to service bar and kitchen via point-of-sale computerized register Observes guests and responds to additional Anticipates guest needs Presents guest check to each car and accepts payment; makes correct change and/or completes proper charge card Completes all plate presentations per the to-go recipes/plate presentation Pass a final quality check on the food for plate presentation, temperature and garnish and notes and special modifications or protein temperatures on the Participates in the cleaning, clearing, stocking, organizing and resetting of Carside/To-Go Completes other side work as May occasionally be scheduled to serve guests in a Host/Hostess or Server Assists in general Front of House maintenance functions including:
maintaining restrooms light cleaning such as dusting light fixtures/furniture/woodwork/artifacts washing and/or wiping windows sani-bucket rotation setting up the expo line emptying trash rolling silverware maintaining restaurant curb appeal EQUIPMENT/ COMPUTER SKILLS:
point-of-sale computerized register system Phone Soda fountain operation Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers SUPERVISORY RESPONSIBILITY:
None.
MINIMUM
Qualifications:
Friendly and engaging demeanor 18
years old Prior restaurant service experience preferred Reading, writing, basic math and verbal communication skills required Bi-lingual experience a plus Reliable transportation required High School Degree or GED preferred Ability to build relationships Ability to be a team player Ability to follow manager instructions and guidance Ability to communicate and behave professionally at all times PHYSICAL DEMANDS:
Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the Mobility required during the entire Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
Transport to-go bags and beverages to car up to 15 pounds up to 30 times per Must be able to speak clearly and listen attentively to guests and other Travel:
Less than 5% WORKING CONDITIONS:
Subject to wet floors and loud noises, outdoor conditions, fast-paced.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Recommended Skills Communication Friendliness Furnishing Maintenance Mathematics Presentations Estimated Salary: $20 to $28 per hour based on qualifications.
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